Q. Is there an expiry on my e-juice?
A. An average lifespan of a mixed e-juice is approximately one year. We have the date your juice was made on every bottle. Most people never hit the expiry date, especially if they love the juice.
Q. I have an allergy to PG, will you custom make a juice for me?
A. Most people are totally fine with our mixes as they are mostly 70% VG and 30% PG. However, if you are super sensitive to PG and really do need a juice with much less PG, or none at all, please email us at email@example.com and we will try and help you out.
Q. I have an allergy to nuts, are your juices safe for me?
A. While we can suggest you order juices that do not contain flavourings that have a nut base, we still can’t guarantee that you will not have an allergic reaction to our juice. We can not verify that any particular flavouring has not come in to contact with a nut product at the place of manufacture, therefore we can not extend a certainty to you of no reaction.
Q. How long do I have to wait for my order to be shipped?
A. Please allow up to 32 hours for your order to be processed and then shipped. Generally we will ship within a 24 hour period of time, but busy days happen, and we don’t want to quote a 24 hour time frame and then not be able to meet that promise!
Q. Do you ship to the USA?
A. We do ship to the USA, however, you take responsibility for anything that happens to your order at the border. Generally, shipments tend to go through fine, but there is a discrepancy with shipping products containing nicotine across the border. That risk means that you, the customer, are willing to take that risk when you order from us. If something happens with your order at the border, please contact us at firstname.lastname@example.org and we will try to work something out with you.
Q. Are your bottles made with a leaching plastic?
A. Absolutely not! When it comes to a consumer product that might be sitting in that bottle for extended periods of time, it is very wise to make sure that bottle is made of safe plastic! We use PET bottles, which are safe from chemical leaching, and are made of recycled products. Rest assured, our bottles are safe!
Q. Why don’t you have a phone number listed?
A. We don’t provide a telephone number because we prefer email contact. This ensures that we have a solid and written history of service with each customer, and if a problem ever occurs, or if we simply need to reference a previous experience with you, we can easily do so!